Full Title INTEGRATED QUALITY

Short Title INTEGRATED QUALITY

Code QLTY09023
Level 09
Credit 05

Author Kennedy, Bob
Department Mech. and Electronic Eng.

Subject Area Quality
Attendence N/A%
Fee

Description
This module facilitates a deep appreciation of quality from its metaphysical level to its day to day practise.

It draws from the conventional sources of standards, gurus and models as well as the broader emerging field of appreciative systems.

Indicative Syllabus
Modern quality management principles:
What is quality in its various contexts?
The Quality Gurus.
Core concepts, principles and values.

The Process approach.
Deep analysis of the ISO9000 process approach with its associated core functions and principles.

Current Quality Practices.
Review of various quality 'initiatives' approaches, techniques, tools.

Systems and systems thinking
The Deming, Ackoff, Scholtes, Gharajedaghi, and Checkland approaches to systems.
Human activity systems. Complex Adaptive Systems, Appreciative Systems.
Wheatley, Block, Pirsig.
Cystems - Kennedy.

Excellence models.
Deming Prize, EFQM, MBNQA.

Management System Maturity.
Reactive, Systematic, Aligned, Integrated.

Organisational self-assessment as a strategy for continual improvement.
Using the approaches to process and results assessment advocated in the various models.

Self-development.
The student will be prescribed two to three textbooks to read to deepen his/her appreciation of quality as a powerful medium for transformational change.

Learning Outcomes
On completion of this module the learner will/should be able to
  1. Explain the fundamental principles underpinning quality.

  2. Lead an organisation's quality initiatives based on well informed current best practice.

  3. Evalute and Justify the various models and approaches for suitability in any given situation.

  4. Demonstrate a deep understanding of complex human activity systems.

  5. Apply business excellence models to facilitate self assessment, continual improvement and systems alignment/integration.

  6. Act as an inspiration and support to others on matters of quality.


Assessment Strategies
Assignments and Essays. 40%

Three hour terminal exam. 60%

Assessment Facilitites
None

Module Dependencies
Pre Requisite Modules
None
Co Requisite Modules
None
Incompatible Modules
None

Coursework Assessment Breakdown %
Course Work / Continuous Assessment 40 %
End of Semester / Year Formal Examination 60 %

Coursework Assessment Breakdown

Description Outcome Assessed % of Total Assessment Week
Assignment Presentation 1,4,6 15 Week 5
Essay Student's own appreciation of quality. 1,4 15 Week 9
Assignment Organisational Self Assessment 3,5 10 Week 12


End Exam Assessment Breakdown

Description Outcome Assessed % of Total Assessment Week
Open Book Exam Three hour exam 2,3,4,6 60 Week 15


Distance Learning Mode Workload

Type Location Description Hours Frequency Avg Weekly Workload

Total Average Weekly Learner Workload 0.00 Hours

Part Time Mode Workload

Type Location Description Hours Frequency Avg Weekly Workload
Lecture Distance Learning Suite Lecture 2 Weekly 2.00
Tutorial Distance Learning Suite Tutorial 1 Weekly 1.00

Total Average Weekly Learner Workload 3.00 Hours

Full Time Mode Workload

Type Location Description Hours Frequency Avg Weekly Workload
Lecture Not Specified Lecture 2 Weekly 2.00
Workshop Problem Based Learning Room PBL workshop 2 Fortnightly 1.00

Total Average Weekly Learner Workload 3.00 Hours

Online Learning Mode Workload

Type Location Description Hours Frequency Avg Weekly Workload

Total Average Weekly Learner Workload 0.00 Hours

Resources
Book Resources


Authors

Title

Publishers

Year

Noble. M.

Organisational Mastery with Integrated Management Systems.

Wiley Interscience.

2000

Lee. T. et al

Integrated Management Systems

John Wiley & Son

1999

Gharajedaghi. J.

Systems Thinking.

Butterworth Heinemann

1999

Checkland. P.

Systems Thinking, Systems Practice

John Wiley & Son

1999

Wheatley. M.

Leadership and the New Science.

Berrett-Koehler Publishwers

1999
Other Resources
Other sources of information.

ISO 9000:2000 Series of Quality Management Systems.

IS0 14000 Series of Environmental Management Systems.

OHSAS 18001 and BS8800 Occupational Health and Safety standards.

Sector specific codes/ standards e.g HACCP.

Journal Articles on various Gurus.

European Foundation for Quality Management [EFQM] website for excellence model material.

FDA website

EU directives.

IMB Website (Irish Medicine Board)

IEMA website (Institute of Environmental Management and Assessment)

EPA website (Environmental Protection Agency)

GHTF (Global Harmonisation Task Force)
Url Resources
Additional Info